LegacyAI.

A bomb was dropped, one that promised to reshape the tech industry and the way the whole world works. ChatGPT went live, and the rest is history.

Like many of the great breakthroughs of the past century, the public launch of this new kind of large language model shook the foundations of our time. It was quiet at first, but before long the technology was on everyone's lips and at everyone's fingertips. A new era had begun, and I, like everyone else, soon had to face what it meant.

From manuals to answers

Once the technology's potential was clear, our client, the largest bank in Italy, asked us to explore how it could streamline their operations. We identified a key area of work and ran a series of discussions and interviews to define the problems and scope the initiative.

The bank's inheritance division became the first test case. Its specialists relied on dense physical manuals or scattered digital resources to find information: slow and inefficient, especially while advising clients live.

Shipped in two months

In under two months we defined, designed and shipped a fully working MVP, immediately put to use in the client's workflow. Iterations and user feedback then led to improved versions and more GenAI chats, each tailored to a different strategic area of the bank.

A few examples from the final interface: